General Information
HOURS:
Monday - Friday 8:00 a.m. to 6:00 p.m. Eastern Standard Time
 Order Line:1-800-542-3139
 Other:1-828-692-7333
 Fax:1-828-696-8237
 Credit Department:1-800-371-7874
PICK UP ORDERS:
Pick up orders between 8:00 a.m. and 4:00 p.m. Monday through Friday.  Please stop by and visit our showroom during the same hours. Must have 24 hour notice. Effective March 2004, a signed receipt given at the main office is required for pickup orders at the Distribution Center.
MINIMUM ORDER:
Minimum order is $200.00 for new accounts, $150.00 for re-order.  Backorders under $50.00 will automatically cancel unless it can be added to an existing order.
PRICES:
Prices are subject to change without notice.
TERMS:
Terms are Credit or Prepay until Credit is approved by the Credit Department.  We accept VISA, Mastercard and Discover.  The Manual Woodworkers and Weavers's completed and signed credit application must be on file to be considered for credit.  1.5% interest per month is charged on overdue invoices.  If the account is placed for collection, all attorney and handling fees will be paid by the customer.  Accounts will be charged $25.00 for checks returned for any reason.



Product Care Instructions

THROWS
Machine wash in cold water, gentle cycle with mild detergent. Do not bleach. Tumble dry.

TAPESTRY PLACEMATS
Machine wash in cold water, gentle cycle with mild detergent. Do not bleach. Flat dry.
ACCENT RUGS
Machine wash in cold water, gentle cycle with mild detergent. Do not bleach. Flat dry.

36" and 72" RUNNERS
If necessary cool iron on tapestry side only, do not iron back.
CHENILLE
Dry clean only.

PILLOW AND WALL DECOR
Spot or dry clean only.
HOOKED WOOL RUGS
Spot clean or dry clean.
TENCEL® THROWS
Machine wash cold. Delicate cycle. Mild detergent. Tumble dry delicate cycle. Do not bleach or dry clean.



Return Policy

In an effort to provide faster and more efficient service, we ask that you follow the instructions below on all returns.
  1. Please open and inspect your merchandise promptly. Merchandise will not be authorized for return after 10 days from the invoice date.
  2. Call or write for authorization within 10 days of receipt of merchandise. Any item returned without authorization will be subject to a 50% restock fee. The authorization number is only good for 10 days.
  3. Mark the authorization number on the outside of the carton(s) being returned. Enclose a copy of the invoice with the items marked that you are returning. Customer Service will advise the best method for returning the product.
  4. Merchandise returned because of dislike or over-ordering, is subject to a 20% restock fee.
  5. Return of seasonal merchandise is subject to a 20% restock fee.
  6. All returns are subject to inspection before credit is given. Merchandise received in shop worn condition will not be credited. Pack merchandise properly to insure the merchandise will not be damaged in shipping. Merchandise received damaged due to improper packaging will be credited by the extent of the damage.
  7. No returns on special orders unless defective.
  8. Refused shipments are subject to a 20% restock fee and freight. If an order is refused, our customer service department must be contacted prior to ship date to avoid a restock fee.

* No COD returns - merchandise returned to us COD will not be accepted.
* No credit will be given to merchandise received with retail price tags.



Please return carton(s) either thru UPS, Fed-Ex, or US Postal Service to:

     Manual Woodworkers & Weavers, Inc.
     Attn: Returns Processing
     272 Old Sunset Hill Road
     Hendersonville, NC 28792