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General Information
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| HOURS: |
| Monday - Friday 8:00 a.m. to
6:00 p.m. Eastern Standard Time |
| |
Order Line: |
1-800-542-3139 |
| |
Other: |
1-828-692-7333 |
| |
Fax: |
1-828-696-8237 |
| |
Credit Department: |
1-800-371-7874 |
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| PICK
UP ORDERS: |
Pick up orders between 8:00 a.m.
and 4:00 p.m. Monday through Friday. Please
stop by and visit our showroom during the same hours.
Must have 24 hour notice. Effective March 2004,
a signed receipt given at the main office is required
for pickup orders at the Distribution Center. |
| MINIMUM
ORDER: |
Minimum order is $200.00 for new
accounts, $150.00 for re-order. Backorders
under $50.00 will automatically cancel unless it
can be added to an existing order. |
| PRICES: |
Prices are subject to change without
notice. |
| TERMS: |
Terms are Credit or Prepay until
Credit is approved by the Credit Department.
We accept VISA, Mastercard and Discover. The
Manual Woodworkers and Weavers's completed and signed
credit application
must be on file to be considered for credit.
1.5% interest per month is charged on overdue invoices.
If the account is placed for collection, all attorney
and handling fees will be paid by the customer.
Accounts will be charged $25.00 for checks returned
for any reason. |
Product
Care Instructions
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THROWS
Machine wash in cold water, gentle cycle
with mild detergent. Do not bleach. Tumble
dry.
|
TAPESTRY
PLACEMATS
Machine wash in cold water, gentle cycle
with mild detergent. Do not bleach. Flat
dry.
|
ACCENT RUGS
Machine wash in cold water, gentle cycle
with mild detergent. Do not bleach. Flat
dry.
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36" and 72"
RUNNERS
If necessary cool iron on tapestry side
only, do not iron back.
|
CHENILLE
Dry clean only.
|
PILLOW AND
WALL DECOR
Spot or dry clean only.
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HOOKED WOOL
RUGS
Spot clean or dry clean. |
TENCEL®
THROWS
Machine wash cold. Delicate cycle. Mild
detergent. Tumble dry delicate cycle. Do
not bleach or dry clean. |
Return Policy
|
| In an effort to provide faster and more efficient
service, we ask that you follow the instructions
below on all returns. |
- Please open and inspect your merchandise promptly.
Merchandise will not be authorized for return
after 10 days from the invoice date.
- Call or write for authorization within 10
days of receipt of merchandise. Any item returned
without authorization will be subject to a 50%
restock fee. The authorization number is only
good for 10 days.
- Mark the authorization number on the outside
of the carton(s) being returned. Enclose a copy
of the invoice with the items marked that you
are returning. Customer Service will advise
the best method for returning the product.
- Merchandise returned because of dislike or
over-ordering, is subject to a 20% restock fee.
- Return of seasonal merchandise is subject
to a 20% restock fee.
- All returns are subject to inspection before
credit is given. Merchandise received in shop
worn condition will not be credited. Pack merchandise
properly to insure the merchandise will not
be damaged in shipping. Merchandise received
damaged due to improper packaging will be credited
by the extent of the damage.
- No returns on special orders unless defective.
- Refused shipments are subject to a 20% restock
fee and freight. If an order is refused, our
customer service department must be contacted
prior to ship date to avoid a restock fee.
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* No COD returns - merchandise returned to
us COD will not be accepted.
* No credit will be given to merchandise received
with retail price tags.
Please return carton(s) either thru UPS, Fed-Ex,
or US Postal Service to:
Manual
Woodworkers & Weavers, Inc.
Attn: Returns Processing
272 Old Sunset Hill
Road
Hendersonville,
NC 28792
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